About Shawn Sissenwein

Experience and Accomplishments

Managed Services Solution Architect Manager
Western Computer 
11/2023 – Present

  • Led a high-performing team of solution architects, overseeing all facets of managed services to deliver exceptional customer support.
  • Developed innovative strategies to enhance service offerings, driving increased value and operational efficiency.
  • Developed a comprehensive project plan for the Managed Services department, outlining goals, timelines, and resource allocation to drive efficiency and effectiveness.
  • Optimized manual processes to streamline operations and improve service delivery.
  • Collaborated with sales and delivery teams to drive customer satisfaction metrics and enhance overall service performance.
  • Manage break-fix operations to ensure timely resolution of technical issues and maintain optimal service levels.
  • Coordinated Microsoft updates and implemented strategic roadmaps with clients to enhance system performance and align with business goals.
  • Achieved a customer-centric focus that revitalized key relationships, significantly boosting customer satisfaction and retention rates.

System Architect, Project Manager
New View Strategies
04/2021 – 11/2023

  • Lead Power BI projects and built the Data Modeling and reports for customers to review what products needed to be
    ordered, built, and shipped based on shipment dates and vendors’ expected receipt dates. Created dashboards for
    management to monitor order build dates, late shipments, and location transfer orders. Created automation to
    email each facility when the transfer was shipped so the receiving location could plan for product arrivals
  • Establish and monitor key performance indicators (KPIs) to measure project and team performance
  • Foster a collaborative and inclusive work environment, promoting knowledge sharing, lunch and learns, and
    professional development for team members
  • Collaborate with sales and business development teams to identify new business opportunities, contribute to
    proposals, presales and participate in client presentations
  • Mentoring and coaching team members and client’s team members
  • Created and presented automation using Data Query and Power Automate to distribute Budget and Account
    Schedules at Solve My ERP, Summit, and Directions

NAV Architect, Project Manager
Independent Contractor
06/2014 – 03/2021

  • Primary project management duties: project documentation, charter plans, status reports, budget to actual reporting,
    coordination of team members and client’s resources, and utilizing a proprietary methodology based on Sure Step
    and Microsoft Project
  • Senior Project Manager for several multinational implementations, including Mexico, Italy, Germany, the US, and the
    UK. Coordination between international entity resources, including team members, and multiple VAR and client
    resources
  • Specialized in Microsoft Dynamics NAV, implemented NAV versions ranging from 1.2 to Business Central,
    manufacturing, costing experience, Service Management, logistics, and Transportation
  • Implementations tasks: analysis, design, testing, training, documentation, cutover, and post-go-live support
  • Implemented EDI for clients that trade with Walgreens, Hersey, Phillip Morris, Macy’s, Kohl’s, and Walmart
  • Assisted companies in optimizing business processes, to gain access to critical business information in real-time and
    improve productivity
  • Successful client projects encompassing delivery of quality solutions and completion on time and within budget

Senior Microsoft Dynamics NAV Consultant, EDI, POS System
ArcherPoint
05/2013 – 07/2014

Business Analyst, System Administrator, International Project Manager
Event Network
05/2012 – 05/2013

NAV Architect, Project Manager
eSoftware Professionals
06/2009– 05/2012

Project Manager, Senior Consultant
Tectura, Aliso Viejo, CA
07/2004 – 04/2009

  • Managed the life cycle of client projects
  • Analysis and design of customizations/modifications
  • Implementations for manufacturing, ranging from food life science to discrete manufacturing clients
  • Analyzed client business requirements and objectives to determine how the software could best meet the client’s
    needs
  • Conducted key user and end-user training for all areas of NAV, EDI, and eShip
  • Implementation of FRx connecting to SQL NAV database and C/SIDE NAV database
  • Developed training manual for FRx and Data Refresher with detailed screenshots for installation configuration and
    troubleshooting; this manual was then used for client documentation and internal Tectura training
  • Assisted Microsoft in the optimization of the client’s NAV database to reduce deadlocks and decrease processing time
  • Responsible for system documentation that satisfied Sarbanes Oxley requirements
  • Implemented NAV versions ranging from 3.01 to 5.01

Polestar Labs (Physician office laboratory sales and service), System Analyst, Programmer
Escondido, CA
08/1999-07/2004

  • Database Analyst, report writing, data mining, and troubleshooting system errors
  • Development and communication of business unit goals and strategy with executive management
  • SQL administration (user security, backup, disaster recovery)
  • Instrumental in Navision 2.01 Upgrade to Microsoft ATTAIN
    • analyzed and compiled business requirements
    • designed and documented software changes
    • effectively managed the Software Development Team
    • developed training manuals
    • effectively trained users of all levels
  • Implemented Microsoft CRM, eliminating multiple databases and allowing better visibility across business units
  • Automated shipping and receiving with a barcoding system, reducing data entry errors and processing time
  • Automated equipment and warranty/contract tracking, ensuring proper revenue recognition
  • Responsible for management of IT Help Desk, which included overseeing 80 locations
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